Frequently Asked Questions (FAQ) in AAX
By AAX Exchange
A withdrawal as “Success” or “Completed” does not particularly mean that the exchange has fully processed the transaction. In a better definition, this means that the transaction has been successfully posted on the Blockchain network. Once the transaction has been successfully listed on the Blockchain network, the time it takes for the blocks to be confirmed may vary due to the congestion of the type of coin. As a result, it is very normal for unexpected/unusual delays in processing your transaction. For more specific information check your TxID to follow the status on the Blockchain network
Why haven’t I received the Deposit yet?
Status: Unconfirmed: This is beyond exchange’s control. The transaction has to be processed on the Blockchain for the block to fill up for confirmation
For BTC (Bitcoin) or BTC projects, your transactions should arrive by 1-10 confirmations depending on the value
For ETH (Ethereum) or Ether projects, your transactions should arrive after 30 block confirmations
If you have sent from another exchange and the TxID has not been generated, please contact the other stakeholder exchange for inquiry.
What should I do if I fail to receive the digital currency recharge transfer from other platforms to AAX?Since digital currency recharge requires block confirmation, please wait patiently. If the block is confirmed and still hasnt arrived for a long time, please contact AAX online customer service.
Our system will NOT automatically detect if a payment had paid the wrong amount or to an incorrect account. Please contact the merchant as soon as possible to either rearrange payment or cancel the existing one. If the payment has made to an incorrect account, AAX nor the merchant would able to provide further assistance in tracing the original transaction, please contact the recipient and arrange refund at your earliest convenience. For further assistance, please contact our customer representative with the transaction details.
How to handle an error transaction?
There is certain currency require a Tag/Memo/Payment Remark before the payment can proceed. If user inputs an incorrect remark, please contact our customer service through live chat to request an amendment for the deposit/withdraw transaction:
What if the Tag/Memo/Payment Remark is incorrect?
AA User ID, Amount and Currency, TxID, Correct Tag/Memo/Payment Remark.
AAX does not support ETH and TRX contract transfer and deposit. If you encounter this situation, please contact our online customer service to explain the situation for inquiries.
Whether AAX supports ETH and TRX contract deposit?
If you repeat the wrong contract deposit operation, we will charge a certain amount of administrative fees to assist in the recovery.
Minimum deposit amount of coins on AAXPlease check the minimum deposit amount requirements for each coin of AAX.
Note: Any deposits less than the minimum will not be credited or refunded.
|Coin||Name||Transfer network||Min deposit amount|
|BAND||Band Protocol||ERC20||0.01 BAND|
|BAT||Basic Attention Token||ERC20||5 BAT|
|BCH||Bitcoin Cash Node||BCH||0.004 BCH|
|BNT||Bancor Network Token||ERC20||0.6 BNT|
|BSV||Bitcoin SV||BSV||0.01 BSV|
|CEL||Celsius Network||ERC20||1 CEL|
|CRV||Curve DAO Token||ERC20||0.03 CRV|
|ETC||Ethereum Classic||ETC||0.01 ETC|
|FTT||FTX Token||ERC20||0.5 FTT|
|KNC||Kyber Network||ERC20||1 KNC|
|PAX||PAXOS STANDARD||ERC20||1 PAX|
|POWR||Power Ledger||ERC20||2 POWR|
|QTUM||Qtum Blockchain||QTUM||0.01 QTUM|
|REEF||Reef Finance||ERC20||47 REEF|
|THETA||Theta Token||Theta||0.1 THETA|
|TUSD||TRUE USD||ERC20||1 TUSD|
|USDC||USD Coin||ERC20||1 USDC|
|WBTC||Wrapped Bitcoin||ERC20||0.000097 WBTC|
|MANA||Decentraland MANA||ERC20||10 MANA|
|SHIB||SHIBA INU||ERC20||287356 SHIB|
Different currencies are supported by different addresses, which means that if a certain currency is sent to the wrong address, this could result in the permanent loss of those funds. To avoid this, please ensure that you’re transferring a compatible currency.
What will happen if I deposit by wrong currency type?
Withdrawal refers to referring your digital currency assets to other addresses (such as wallets, exchanges). If KYC Level 1 verification is not performed, the withdrawal limit within 24 hours is 2 BTC; after KYC Level 1 verification is completed, the withdrawal limit within 24 hours is 100 BTC . For the safety of your account and assets, it is recommended that you complete the KYC Level 1 verification as soon as possible.
Is KYC verification required for withdrawal?
AA is unable to trace or return any payment that had went through but to a wrong address, please try to contact the recipient with other measures.
What to do if withdrawing to a wrong address?
There are three types of USDT withdrawal: Omni, ERC, and TRC. Currently, AAX withdrawals only support Omni and ERC, and the ERC method will be faster. In the future, we will also support the withdrawal method of TRC.
USDT withdrawal methods
After the order is being placed at spot trading, the order will be sent to processing for on the order book.
How long does a spot trading purchase usually take?
The asset will be deposited into the wallet directly in real time once the transaction is completed.
The minimum/maximum trading amount of Spot Trading pairs
|BTC Pair||Minimum Trading Amount||Maximum Trading Amount|
|USDT Pair||Minimum Trading Amount||Maximum Trading Amount|
What is the minimum amount of digital assets purchase?The minimum order sizes for each trading pair is adjusted periodically to maintain order sizes that are reasonably proportioned to their values. The ultimate goal is to keep the minimum order size between 10-25 USD equivalent value while limiting the changes to the minimum order sizes to useful incremental value.
Instruction of Cancelling an OrderAfter an order has been placed, a trader could go on to the order book to perform amendment or cancellation. As of the exchange performs in real time, the order would have been gone through already.
Please confirm the price and quantity before placing an order.
How commission rebates are calculated?Futures volume counts 1.5 times to that of Spot, clients rebate is counted by summing up the total trade volumn of both according to relavant tiers.
Rebate calculating example
At month end, a client traded 1 milion USD Spot trade and 6 millions USD Futures trade.
1. Turnover = 1 (Spot) + 9 (Futures 6*1.5X) = 10 mil USD ;
2. which belongs to the tier of 0.05% Makers fee；
3. Rebate = Return per trade commission * (1-0.05/0.06) for all maker trades
4. Rebate = Return per trade commission * (1-0.08/0.10) for all taker trades
5. Aggregate all commission rebate, make a rebate per currency
What Are Limit TP/SL Orders (Strategy Order)When placing a futures trading order, you will be able to set the [Take Profit] and [Stop Loss] orders simultaneously.
Select [Leverage], select [Order Type], enter [Price] and [Amount]. Then, check the box next to [Stop Limit] to set the [Take Profit] and [Stop Loss] prices based on the [Last Price] or [Mark Price]. Next, click [Buy/Long] or [Sell/Short] to place the order.
You can check your orders under the [Open Orders] tab.
Click [Check] under [Stop Limit] to view order details.
TP/SL price can not be modified under the [Open Orders] tab. If you want to modify it, please cancel the order and place a new order.
When an pending order is triggered, you can add or modify the TP/SL under the [Positions] tab. This will be applied to the entire position.
After closing the position, the TP/SL will be automatically canceled.
Can I set multiple TP/SL for my orders?
1) If there is a floating position order with a TP/SL setting, the order will be filled with the TP/SL of the floating position order.
2) If there is no floating position order with TP/SL setting, the TP/SL of the first filled order will be used to take profit or stop loss for all your positions. Other TP/SL will be automatically canceled when the order is created.
For example, you placed 2 pending orders with different TP/SL prices. Order B is filled first, Order A is filled 10 minutes later, then the TP/SL of Order A will be automatically canceled at the time it’s been filled. Therefore the current position (combined No.A and B pending orders) has the TP/SL coming from Order No.B.
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