How to Open Account and Deposit at AAX

How to Open Account at AAX

How to Open an AAX Account on Web【PC】

1. Visit AAX.com and click "Get Started" or go directly to the registration page: https://www.aax.com/sign-up

2. On the registration page, sign up using your email address or your mobile phone number.

To sign up using your email address:

a. Input your email address and add a strong password. You can also add a referral code, if another user invited you to sign up.

b. Tick the box if you have read and agreed to the Terms and Conditions and Privacy Policy of AAX.

c. Then, click "Sign up".

A verification email is sent to your email address. Get started by clicking the "Verify now" button inside!

An AAX account has been created successfully.

To sign up using your mobile phone number:

a. Enter your mobile phone number. Make sure you select the correct country code from the dropdown.

b. Then, click on the "Send Code" button. You will receive a confirmation SMS with a verification code. Type the code on the space provided on the sign-up page.

c. Create a strong password.

d. Tick the box if you have read and agree to the Terms and Conditions and Privacy Policy of AAX.

e. Finally, click "Sign up".

How to Open an AAX Account on your phone【APP】

1. Open the AAX app and click "Create Account" at the bottom of the page.

2. You can choose to use your mobile phone number or email to register an account.

To sign up using your mobile phone number:

a. Enter your mobile phone number. Make sure to select the correct country code from the dropdown.

c. Create a strong password.

d. Tick the box if you have read and agree to the Terms and Conditions and Privacy Policy of AAX.

e. Finally, click "Create Account".

Then, You will receive a confirmation SMS with a verification code. Type the code on the space provided on the sign-up page.

An AAX account has been created successfully.

To sign up using your email address:

a. Input your email address and add a strong password. You can also add a referral code, if another user invited you to sign up.

b. Tick the box if you have read and agreed to the Terms and Conditions and Privacy Policy of AAX.

c. Then, click "Create Account".

How to Download AAX APP?

1. Visit AAX.com and you will find "Download" at the top right of the page, or you can visit our download page.

2. Based on your mobile phone operations system, you can choose "Android Download" or "IOS Download".

If you have a non-Chinese Apple ID, you can download AAX application directly from the App Store.

Here we also provide HK Apple IDs for users to install AAX on the App Store:

Hong Kong Apple ID	Password
[email protected]	Az112211
[email protected]	Az112211
[email protected]	Az112211

In order to prevent the disclosure of your phone information, please be sure not to use the Apple ID provided to log in to iCloud. After using the Apple ID to download the App, please sign out in a timely manner.

How to Deposit at AAX

How to Deposit into your AAX account

Web version

1. Login to your account,Click on "wallet" on the top right of AAX home page,Click the deposit icon beside the spot account.

2.Select the token, click “deposit”，then copy the wallet address and fill in the third-party platform.Or you can scan the QR code of the address using the scan code function of the corresponding token withdrawal page of the third-party platform. Note: 1. If you deposit the wrong token, the funds may not be retrieved. Please confirm before depositing. 2. Each token has different minimum deposit limit. Please confirm before depositing. If the amount is lower than the minimum amount limit, the account cannot be credited or retrieved. 3. Some token support multiple chain deposit methods, and different chains have different address. For example, if you select the BEP20 BTC withdrawal method on the withdrawal platform, you need to copy and paste the BEP20 address.



App Version：

1. Log in to your account, click "Assets" in the lower right corner, select the "Spot" account, click "Deposit", and then select the token you need to deposit.

2.Select the token, copy the wallet address and fill in the third-party platform.Or you can scan the QR code of the address using the scan code function of the corresponding token withdrawal page of the third-party platform. Note: 1. If you deposit the wrong token, the funds may not be retrieved. Please confirm before depositing. 2. Each token has different minimum deposit limit. Please confirm before depositing. If the amount is lower than the minimum amount limit, the account cannot be credited or retrieved. 3. Some token support multiple chain deposit methods, and different chains have different address. For example, if you select the BEP20 BTC withdrawal method on the withdrawal platform, you need to copy and paste the BEP20 address.

How to Deposit Fiat currency?

After logging into AAX official website, click on the wallet in the upper right corner, enter the fiat account, and click the fiat balance-fiat option.

For fiat deposit and withdrawal function, Level 2 verification(Proof of address) is required.

Web version

If you need to deposit fiat currency, click the "Deposit" button behind the coin.

1、Select currency and channel(The system will automatically display the actual supported channels for users to choose according to the selected currency), click next step.

2、Enter deposit amount, click Pay by XXX(channel name).

Please note：

1）The deposit amount can be entered manually or the default amount can be selected.

2）The detailed column will show the received amount and the handling fee.

3、After jumping to the payment channel page, please enter your email account and password for login payment, and follow the prompts to complete the payment. If you have not registered yet, please register quickly through the prompt on the payment page.

For example, the Epay cashier page shows as below:

4、After the fiat deposit is completed, you can check the status and the expected arrival time in the "Funds history". Users can also check the completed fiat deposit records in the "Transactions".

App version

1.Login to your account, click "Deposit"--"Deposit fiat"in the homepage of APP.


2.Select the currency and the gateway(the system will automatically match the appropriate third-party payment gateway according to the currency you selected and your region), and click "Next".

3.Take Epay as an example, enter the amount,You can check the actual received and fee in details, and finally click "Pay by Epay".

4.Login to your Epay account. If you dont have an Epay account, please click "Sign up". After logging in, please follow the guide prompts to complete the payment.

5.You can go back to the fiat deposit page and click the order icon on the upper right to check the details and status of your order.

AAX Fast Buy

AAXs Quick buy and sell enables our users to easily buy Bitcoin and other supported cryptocurrencies with cash. With the support of our payment partners, users can purchase crypto with over 20 local currencies and make payment with bank transfer, SEPA network, Credit Card, and more. Users can immediately use the purchased crypto to trade on the spot or futures market or start earning high interest using AAX Savings. Purchased crypto will show in your AAX wallet.

What local currencies are supported?

We support:

Argentine Peso (ARS)	Hong Kong Dollar (HKD)	New Zealand Dollar (NZD)
Australian Dollar (AUD)	Croatian Kuna (HRK)	Poland Złoty (PLN)
Bulgarian Lev. (BGN)	Hungarian Forint (HUF)	Russian Ruble (RUB)
Canadian Dollar (CAD)	Indonesian Rupiah (IDR)	Swedish Krona (SEK)
Swiss Franc (CHF)	Indian Rupee (INR)	Turkish Lira (TRY)
Danish Krone (DKK)	Japanese Yen (JPY)	Ukrainian hryvnia (UAH)
Euro (EUR)	Korean Won (KRW)	US Dollar (USD)
Pound Sterling (GBP)	Norwegian Krone (NOK)	Vietnamese Dollar (VND)

Web version

ADVCASH Fast Buy Guide

AAX fast buy supports ADVCASH.

Support currencies: USD, EUR, RUB, UAH, KZT, BRL, TRY, USDT can be purchased.

Single Min/Max purchase limit for different currencies:


1. Log in to the AAX official website, click "Buy Crypto" in the upper left corner of the homepage, and select "Fast Buy" to enter the page of buying coins.

2. After entering "Fast Buy", select the legal currency of payment and enter the purchase amount, then select the cryptocurrency to be purchased, select "other payments", and click "Buy Now".

3. Enter the payment page, select "ADVCASH", and click "Place Order" after confirming the payment details.

4. Select "ADV wallet" or other payment methods supported by ADVCASH on this page, and click "GO TO PAYMENT" to pay. (This guide will take ADV wallet as an example).

5. Enter the ADV account login page, enter the ADV login account name and password, and click "LOG IN TO ADV" to log in.

6. Click "CONTINUE" after confirming the information.

7. When you log in for the first time on the same day or log in after switching devices, you will receive security verification, and the following pop-up prompt will appear.

8. After receiving the verification link, open it and display the following figure after successful verification, then return to the pop-up verification page and click "CONFIRM" .

9. After successful verification, enter the payment password and click "CONFIRM".

10. The purchase is completed. After clicking "CONTINUE" it will jump to the historical purchase details page of the AAX WEB.

11. The detailed purchase record can be viewed in "Fast Buy/sell order"-"Completed" on the AAX platform.

* Please note that the payment must be completed within 3 hours, otherwise the order will fail due to timeout.

* If the payment has been successfully completed but the order payment has timed out, the funds will be immediately returned to the wallet or bank account of your selected ADVCASH payment method. You can view the details in "Fast Buy/sell order"-"Cancelled" .


App version

1. Log in AAX APP, drop down the homepage and click "Fiat Trading".

2, Select "Fast Buy" to enter the Coin Buy page. Or you can enter "Fast Buy" by selecting "Fiat" from the "Trade" menu on the bottom bar.

3. Enter the purchase currency page, select the fiat currency of payment and enter the purchase amount, then select the crypto currency to be purchased, select "ADVCASH", and click "Place Order".

4. Select "ADV wallet" or other payment methods supported by ADVCASH on this page, and click "GO TO PAYMENT" to pay. (This guide will take ADV wallet as an example)

5. Enter the ADV account login page, enter the ADV login account name and password, and click "LOG IN TO ADV" to log in.

6. Click "CONTINUE" after confirming the information.

7. When you log in for the first time on the same day or log in after switching devices, you will receive security verification, and the following pop-up prompt will appear.

8. After receiving the verification link, open it and display the following figure after successful verification, then return to the pop-up verification page and click "CONFIRM" .

9. After successful verification, enter the payment password and click "CONFIRM".

10. The purchase is completed. After clicking "CONTINUE" it will jump to the historical purchase details page of the AAX APP.

11. Detailed purchase records can be viewed in "Trade"-"Fiat"-"Orders"-"Completed" on the AAX APP.

* Please note that the payment must be completed within 3 hours, otherwise the order will fail due to timeout.

* If the payment has been successfully completed but the order payment has timed out, the funds will be immediately returned to the wallet or bank account of your selected ADVCASH payment method. You can view the details in "Trade"-"Fiat"-"Orders"-"Cancelled" .

How to Buy Crypto using Peer-to-peer (P2P)?

Peer-to-peer (P2P) Trading is one way to buy or sell cryptocurrencies like Bitcoin or Ethereum on the AAX Exchange.

The crypto is bought or sold by verified merchants who are also crypto enthusiasts like you.

App version

1. Log in on the mobile app and click "Buy Crypto" located in the Home section of the app.

2. Choose "P2P Trading" on the menu that will appear.

3. Find a merchant that matches your needs.

4. Confirm the merchant and the price range.

5. Pay the merchant with the instructed payment method.

The chat box with the merchant will pop up separately. Feel free to connect with the merchant for any questions.

Once you press "Ive Paid." The following tab is waiting for the merchant to release the coins.

The following page shows the transaction has been completed.

For any questions, please reach out to our representative through our live chat system, then have your order and payment reference be ready with you for us to provide assistance.

Web version

Here are the steps to place a P2P order on AAX Exchange website:

1. On the homepage, click the "Buy Crypto" drop-down menu and then choose "P2P Trading".

2. On the P2P home page, you can select the cryptocurrency you would like to trade, including BTC, ETH, or USDT. There is an option of Quick buy, a merchant that matches your criteria, or trading with a list of merchants you can choose from.

Placing a P2P order

Frequently Asked Questions (FAQ)

Why haven’t I received the Deposit yet?

A withdrawal as “Success” or “Completed” does not particularly mean that the exchange has fully processed the transaction. In a better definition, this means that the transaction has been successfully posted on the Blockchain network. Once the transaction has been successfully listed on the Blockchain network, the time it takes for the blocks to be confirmed may vary due to the congestion of the type of coin. As a result, it is very normal for unexpected/unusual delays in processing your transaction. For more specific information check your TxID to follow the status on the Blockchain network

Status: Unconfirmed: This is beyond exchange’s control. The transaction has to be processed on the Blockchain for the block to fill up for confirmation

For BTC (Bitcoin) or BTC projects, your transactions should arrive by 1-10 confirmations depending on the value

For ETH (Ethereum) or Ether projects, your transactions should arrive after 30 block confirmations

If you have sent from another exchange and the TxID has not been generated, please contact the other stakeholder exchange for inquiry.

What should I do if I fail to receive the digital currency recharge transfer from other platforms to AAX?

Since digital currency recharge requires block confirmation, please wait patiently. If the block is confirmed and still hasnt arrived for a long time, please contact AAX online customer service.

How to handle an error transaction?

Our system will NOT automatically detect if a payment had paid the wrong amount or to an incorrect account. Please contact the merchant as soon as possible to either rearrange payment or cancel the existing one. If the payment has made to an incorrect account, AAX nor the merchant would able to provide further assistance in tracing the original transaction, please contact the recipient and arrange refund at your earliest convenience. For further assistance, please contact our customer representative with the transaction details.

What if the Tag/Memo/Payment Remark is incorrect?

There is certain currency require a Tag/Memo/Payment Remark before the payment can proceed. If user inputs an incorrect remark, please contact our customer service through live chat to request an amendment for the deposit/withdraw transaction:

AA User ID, Amount and Currency, TxID, Correct Tag/Memo/Payment Remark.

Whether AAX supports ETH and TRX contract deposit?

AAX does not support ETH and TRX contract transfer and deposit. If you encounter this situation, please contact our online customer service to explain the situation for inquiries.

If you repeat the wrong contract deposit operation, we will charge a certain amount of administrative fees to assist in the recovery

What will happen if I deposit by wrong currency type?

Different currencies are supported by different addresses, which means that if a certain currency is sent to the wrong address, this could result in the permanent loss of those funds. To avoid this, please ensure that you’re transferring a compatible currency.