How to Start AAX Trading in 2023: A Step-By-Step Guide for Beginners

How to Register at AAX

How to Register an AAX Account on Web【PC】

1. Visit AAX.com and click "Get Started" or go directly to the registration page: https://www.aax.com/sign-up

2. On the registration page, sign up using your email address or your mobile phone number.

To sign up using your email address:

a. Input your email address and add a strong password. You can also add a referral code, if another user invited you to sign up.

b. Tick the box if you have read and agreed to the Terms and Conditions and Privacy Policy of AAX.

c. Then, click "Sign up".

A verification email is sent to your email address. Get started by clicking the "Verify now" button inside!

An AAX account has been created successfully.

To sign up using your mobile phone number:

a. Enter your mobile phone number. Make sure you select the correct country code from the dropdown.

b. Then, click on the "Send Code" button. You will receive a confirmation SMS with a verification code. Type the code on the space provided on the sign-up page.

c. Create a strong password.

d. Tick the box if you have read and agree to the Terms and Conditions and Privacy Policy of AAX.

e. Finally, click "Sign up".

How to Register an AAX Account on your phone【APP】

1. Open the AAX app and click "Create Account" at the bottom of the page.

2. You can choose to use your mobile phone number or email to register an account.

To sign up using your mobile phone number:

a. Enter your mobile phone number. Make sure to select the correct country code from the dropdown.

c. Create a strong password.

d. Tick the box if you have read and agree to the Terms and Conditions and Privacy Policy of AAX.

e. Finally, click "Create Account".

Then, You will receive a confirmation SMS with a verification code. Type the code on the space provided on the sign-up page.

An AAX account has been created successfully.

To sign up using your email address:

a. Input your email address and add a strong password. You can also add a referral code, if another user invited you to sign up.

b. Tick the box if you have read and agreed to the Terms and Conditions and Privacy Policy of AAX.

c. Then, click "Create Account".

How to Download AAX APP?

1. Visit AAX.com and you will find "Download" at the top right of the page, or you can visit our download page.

2. Based on your mobile phone operations system, you can choose "Android Download" or "IOS Download".

If you have a non-Chinese Apple ID, you can download AAX application directly from the App Store.

Here we also provide HK Apple IDs for users to install AAX on the App Store:

Hong Kong Apple ID	Password
[email protected]	Az112211
[email protected]	Az112211
[email protected]	Az112211

In order to prevent the disclosure of your phone information, please be sure not to use the Apple ID provided to log in to iCloud. After using the Apple ID to download the App, please sign out in a timely manner.

How to Verify Account in AAX

How to complete identity verification (Level 1 and 2 KYC)

Verification on a browser

Introduction to KYC

Know Your Customer (KYC) is a process of identity verification, which is required for legal and regulatory purposes, as with any major exchange.


KYC Levels on AAX:

• KYC Level 1 allows you to access buying and selling functions over P2P trading or Quick Buy/Sell services by uploading your identification card.
• KYC Level 2 allows you to access deposit and withdrawal functions by uploading proof of residency documents.

This guide will help you complete these levels on a browser or through your app.

How to complete Level 1

1. Log in to your account, click on your personal account, and then click "identification" to enter the account center. You can also directly visit: https://account.aax.com/en-US/my/

2. Click "Verify" at the top right.

3. Click to select the account type you would like to verify. Once selected, they cannot be modified. Different types of accounts need to provide different types of documents. After selecting, click "Verify".

4. Fill in the relevant information and click "Next".


5. Select the method you submit photos. Currently, three methods are supported, online photo captured by computer camera (option one "Take photo"), upload file on from your computer (option two "upload file"), and online captured by phone camera (Option three "Prefer to use your phone?").

6. After the photo has been submitted, just wait patiently for the review. Usually, the review will be completed within 1-2 working days. You can check the progress in your account center--identification. If your KYC failed, you can check the reason and re-verify.


If you select option two "Upload files", please upload the corresponding photos according to the prompts on the page.

If you choose option 3 "Prefer to use your phone?", please scan the QR code, and then take photos or upload files from your phone according to the prompts on the phone.

How to complete Level 2

1. After passing the level1 identification, you can go back to the personal center and click "identification" to continue to complete the level2 identification.

2. Click "submit" to upload the address proof document that has been saved in the computer. (You need to submit an English address proof document valid within three months, you can provide documents issued by government departments, bank statements, lease agreements or utility bills; mobile phone bills are not accepted. Documents must contain date, name, and address).

3. After uploading the file, just wait patiently for the review. Usually, the review will be completed within 1-2 working days. You can check the progress in your account center--identification. If your KYC fails, you can check the reason and re-verify.

Verification on the app

How to complete Level 1

1. Log in to your account, click on your personal account, and then click "identification" to enter the account center.

2. Follow the prompts to fill in the information and select the ID type, and click "Next".

3. Follow the guide, place the relevant documents in the scanning frame until it is automatically captured. Please make sure all the document is fully visible, glare-free, and not blurred. If the capture is not successful, please try to adjust the angle and distance, or check whether the correct ID type is selected. After the scan is successful, click "Continue". Finally, follow the guide and scan your face.

4. After the scan is finished, just wait patiently for the review. Usually, the review will be completed within 1-2 working days. You can check the status in personal account identification. If your KYC been rejected, you can check the reason and re-verify.

How to complete Level 2

After passing the level 1 identification, you can go back to the personal account center--Identification and click level 2 "Verify now" to continue to complete the level 2 identification.

Click “click upload”to take a photo or upload relevant files from the phone. (You need to submit a proof of address within three months, such as the documents issued by government departments, bank statements, lease agreements or utility bills; mobile phone bills are not accepted. Documents must contain the date, user name, and address).

How to complete the corporate account verification at AAX Exchange？

Currently, it is supported to complete the corporate account verification through the web version, the process is as follows:

1.Log in to your account, click on the account, then click on "Identification"

2.Select "Corporate Account Verification", next step, click "Start Verification"

Please Note: You can only choose to verify the corporate account or individual account, please confirm the type of account you want to verify before selecting.


3.Follow the instructions on the page to upload and fill in the corresponding information or document.



4.After filling in,please wait patiently for 5-10 working days for review. After the review is passed, you will receive an email reminder. If you have not bound your email, please bind your email in your personal account-security settings first.

How to Deposit at AAX

How to Deposit into your AAX account

Web version

1. Login to your account,Click on "wallet" on the top right of AAX home page,Click the deposit icon beside the spot account.

2.Select the token, click “deposit”，then copy the wallet address and fill in the third-party platform.Or you can scan the QR code of the address using the scan code function of the corresponding token withdrawal page of the third-party platform. Note: 1. If you deposit the wrong token, the funds may not be retrieved. Please confirm before depositing. 2. Each token has different minimum deposit limit. Please confirm before depositing. If the amount is lower than the minimum amount limit, the account cannot be credited or retrieved. 3. Some token support multiple chain deposit methods, and different chains have different address. For example, if you select the BEP20 BTC withdrawal method on the withdrawal platform, you need to copy and paste the BEP20 address.



App Version：

1. Log in to your account, click "Assets" in the lower right corner, select the "Spot" account, click "Deposit", and then select the token you need to deposit.

2.Select the token, copy the wallet address and fill in the third-party platform.Or you can scan the QR code of the address using the scan code function of the corresponding token withdrawal page of the third-party platform. Note: 1. If you deposit the wrong token, the funds may not be retrieved. Please confirm before depositing. 2. Each token has different minimum deposit limit. Please confirm before depositing. If the amount is lower than the minimum amount limit, the account cannot be credited or retrieved. 3. Some token support multiple chain deposit methods, and different chains have different address. For example, if you select the BEP20 BTC withdrawal method on the withdrawal platform, you need to copy and paste the BEP20 address.

How to Deposit Fiat currency?

After logging into AAX official website, click on the wallet in the upper right corner, enter the fiat account, and click the fiat balance-fiat option.

For fiat deposit and withdrawal function, Level 2 verification(Proof of address) is required.

Web version

If you need to deposit fiat currency, click the "Deposit" button behind the coin.

1、Select currency and channel(The system will automatically display the actual supported channels for users to choose according to the selected currency), click next step.

2、Enter deposit amount, click Pay by XXX(channel name).

Please note：

1）The deposit amount can be entered manually or the default amount can be selected.

2）The detailed column will show the received amount and the handling fee.

3、After jumping to the payment channel page, please enter your email account and password for login payment, and follow the prompts to complete the payment. If you have not registered yet, please register quickly through the prompt on the payment page.

For example, the Epay cashier page shows as below:

4、After the fiat deposit is completed, you can check the status and the expected arrival time in the "Funds history". Users can also check the completed fiat deposit records in the "Transactions".

App version

1.Login to your account, click "Deposit"--"Deposit fiat"in the homepage of APP.


2.Select the currency and the gateway(the system will automatically match the appropriate third-party payment gateway according to the currency you selected and your region), and click "Next".

3.Take Epay as an example, enter the amount, you can check the actual received and fee in details, and finally click "Pay by Epay".

4.Login to your Epay account. If you dont have an Epay account, please click "Sign up". After logging in, please follow the guide prompts to complete the payment.

5.You can go back to the fiat deposit page and click the order icon on the upper right to check the details and status of your order.

AAX Fast Buy

AAXs Quick buy and sell enables our users to easily buy Bitcoin and other supported cryptocurrencies with cash. With the support of our payment partners, users can purchase crypto with over 20 local currencies and make payment with bank transfer, SEPA network, Credit Card, and more. Users can immediately use the purchased crypto to trade on the spot or futures market or start earning high interest using AAX Savings. Purchased crypto will show in your AAX wallet.

What local currencies are supported?

We support:

Argentine Peso (ARS)	Hong Kong Dollar (HKD)	New Zealand Dollar (NZD)
Australian Dollar (AUD)	Croatian Kuna (HRK)	Poland Złoty (PLN)
Bulgarian Lev. (BGN)	Hungarian Forint (HUF)	Russian Ruble (RUB)
Canadian Dollar (CAD)	Indonesian Rupiah (IDR)	Swedish Krona (SEK)
Swiss Franc (CHF)	Indian Rupee (INR)	Turkish Lira (TRY)
Danish Krone (DKK)	Japanese Yen (JPY)	Ukrainian hryvnia (UAH)
Euro (EUR)	Korean Won (KRW)	US Dollar (USD)
Pound Sterling (GBP)	Norwegian Krone (NOK)	Vietnamese Dollar (VND)

Web version

ADVCASH Fast Buy Guide

AAX fast buy supports ADVCASH.

Support currencies: USD, EUR, RUB, UAH, KZT, BRL, TRY, USDT can be purchased.

Single Min/Max purchase limit for different currencies:


1. Log in to the AAX official website, click "Buy Crypto" in the upper left corner of the homepage, and select "Fast Buy" to enter the page of buying coins.

2. After entering "Fast Buy", select the legal currency of payment and enter the purchase amount, then select the cryptocurrency to be purchased, select "other payments", and click "Buy Now".

3. Enter the payment page, select "ADVCASH", and click "Place Order" after confirming the payment details.

4. Select "ADV wallet" or other payment methods supported by ADVCASH on this page, and click "GO TO PAYMENT" to pay. (This guide will take ADV wallet as an example).

5. Enter the ADV account login page, enter the ADV login account name and password, and click "LOG IN TO ADV" to log in.

6. Click "CONTINUE" after confirming the information.

7. When you log in for the first time on the same day or log in after switching devices, you will receive security verification, and the following pop-up prompt will appear.

8. After receiving the verification link, open it and display the following figure after successful verification, then return to the pop-up verification page and click "CONFIRM" .

9. After successful verification, enter the payment password and click "CONFIRM".

10. The purchase is completed. After clicking "CONTINUE" it will jump to the historical purchase details page of the AAX WEB.

11. The detailed purchase record can be viewed in "Fast Buy/sell order"-"Completed" on the AAX platform.

* Please note that the payment must be completed within 3 hours, otherwise the order will fail due to timeout.

* If the payment has been successfully completed but the order payment has timed out, the funds will be immediately returned to the wallet or bank account of your selected ADVCASH payment method. You can view the details in "Fast Buy/sell order"-"Cancelled" .


App version

1. Log in AAX APP, drop down the homepage and click "Fiat Trading".

2, Select "Fast Buy" to enter the Coin Buy page. Or you can enter "Fast Buy" by selecting "Fiat" from the "Trade" menu on the bottom bar.

3. Enter the purchase currency page, select the fiat currency of payment and enter the purchase amount, then select the crypto currency to be purchased, select "ADVCASH", and click "Place Order".

4. Select "ADV wallet" or other payment methods supported by ADVCASH on this page, and click "GO TO PAYMENT" to pay. (This guide will take ADV wallet as an example)

5. Enter the ADV account login page, enter the ADV login account name and password, and click "LOG IN TO ADV" to log in.

6. Click "CONTINUE" after confirming the information.

7. When you log in for the first time on the same day or log in after switching devices, you will receive security verification, and the following pop-up prompt will appear.

8. After receiving the verification link, open it and display the following figure after successful verification, then return to the pop-up verification page and click "CONFIRM" .

9. After successful verification, enter the payment password and click "CONFIRM".

10. The purchase is completed. After clicking "CONTINUE" it will jump to the historical purchase details page of the AAX APP.

11. Detailed purchase records can be viewed in "Trade"-"Fiat"-"Orders"-"Completed" on the AAX APP.

* Please note that the payment must be completed within 3 hours, otherwise the order will fail due to timeout.

* If the payment has been successfully completed but the order payment has timed out, the funds will be immediately returned to the wallet or bank account of your selected ADVCASH payment method. You can view the details in "Trade"-"Fiat"-"Orders"-"Cancelled" .

How to Buy Crypto using Peer-to-peer (P2P)?

Peer-to-peer (P2P) Trading is one way to buy or sell cryptocurrencies like Bitcoin or Ethereum on the AAX Exchange.

The crypto is bought or sold by verified merchants who are also crypto enthusiasts like you.

App version

1. Log in on the mobile app and click "Buy Crypto" located in the Home section of the app.

2. Choose "P2P Trading" on the menu that will appear.

3. Find a merchant that matches your needs.

4. Confirm the merchant and the price range.

5. Pay the merchant with the instructed payment method.

The chat box with the merchant will pop up separately. Feel free to connect with the merchant for any questions.

Once you press "Ive Paid." The following tab is waiting for the merchant to release the coins.

The following page shows the transaction has been completed.

For any questions, please reach out to our representative through our live chat system, then have your order and payment reference be ready with you for us to provide assistance.

Web version

Here are the steps to place a P2P order on AAX Exchange website:

1. On the homepage, click the "Buy Crypto" drop-down menu and then choose "P2P Trading".

2. On the P2P home page, you can select the cryptocurrency you would like to trade, including BTC, ETH, or USDT. There is an option of Quick buy, a merchant that matches your criteria, or trading with a list of merchants you can choose from.

Placing a P2P order

How to Trade Crypto at AAX

Spot Trading

How to Trade Crypto

Web Version (App Version is at the bottom)

1. In AAX official website: https://www.aax.com/, click the “Trade” button to enter the trading page

2. Sections of Spot trade interface

Trading Pairs (Window would open upon clicking the trading pair)

Trading pairs could be switched in this window

• AAX currently provides spot trading base on 3 currencies, BTC, ETH and USDT, and totally 28 trading pairs. (up to 10 Oct 2019)
• Name, latest price, 24h trade Volume, 24h trend of price and mini trend chart are shown in the trading pairs switching area.
• By clicking the star icon on the left hand side of this window, you can bookmark specific trading pair and view it on the left side when you wish.

Market information：

Detail market information is shown in this area, including the price of base currency (e.g. BTC/USDT, BTC as base currency and USDT as quote currency), the price range, 24h High ,24h Low and 24h Volume.。

Candlestick Chart：

The Candlestick Chart shows the trend of trading pairs, it can be shown by different time, which includes showing by minute, day, week, month and year. The Candlestick Chart also support various indicators and mapping tools.

Chart above is shown by minute

Chart above is shown by day

Order Book

The order book shows all the buy and sell orders in the market.

Sell ​​order: All orders on the market that traders wish to sell (shown in red)

Buy order: All orders on the market that traders wish to purchase (shown in green)

Details of the latest deal is shown on the left.

Order placing area:

Traders can buy or sell digital asset here, AAX supports 3 kinds of order type: Limit order, Market order and Stop-limit order.

Limit Order: placing an order at a specific price.

Market order: placing an orders at market prices.

Stop-limit Order: Set a trigger price. When the order reaches the trigger price, the order will be placed according to the set price.

Orders and asset area:

Open orders, Order History, Trade History and Funds are shown in this area.

Open orders : orders that his not been filled

Order History: All orders excepted filled orders, including orders that has not been filled or has been cancelled etc

Trade History: All filled orders

Historical Orders: All trade orders, including unfilled orders, cancelled orders, etc., except for filled orders

Asset Detail: There is a quick view to the entry of asset on the trading page. You can view the asset details without opening the wallet. This section contains the total amount, the available balance, the frozen balance (the balance of the open order), and the estimated price converted to FIAT.


App version

1. Home page of Markets

Enter the market page (spot trading page), the first page shows users favourite transaction pair. You will be recommended some currencies at your first entry. Users can also collect their favourite transaction pairs.

2.Page of Quotes

Currently, AAX has three currency trading areas, namely BTC, ETH and USDT, and nearly 50 trading pairs (Data as of October 10, 2019). The page shows the name of the trade pairs, the latest price of base currency (such as NEO/BTC, NEO is the base currency, BTC is the currency of the quote) and the ups and downs within 24 hours.

3.Check Orders

Click icon on the top right corner of the page. It displays the order status for all products, including spot transactions, future transactions, and orders for over-the-counter transactions.


4.Click any of the trading pairs in the market, as shown in the example BTC / USDT trading pair

Name of Transaction Pair: the name of transaction pair on the page

Favourite: Click to add to favourite, and click again to cancel favourites

Market information: This area displays the details of the market, including the latest price of the base currency (such as BTC/USDT, BTC is the base currency, and USDT is the currency of quote), rise and fall, the volume, and the highest and minimum price within 24 hours, etc.

Candlestick Chart: The diagram consisting of candlestick patterns is called Candlestick Chart. It can be divided into minute diagram, daily diagram, weekly diagram, monthly diagram, and annual diagram according to time. The Candlestick Chart also includes tools for supporting multiple technical indicators and diversity mapping.

Order area: there are open orders, order history, trade history. All orders placed in the order area will be displayed in this area, including time, pair, type and other information that can be seem.

Cancelling an Order

After an order has been placed, a trader could go on to the order book to perform amendment or cancellation. As of the exchange performs in real time, the order would have been gone through already.

Please confirm the price and quantity before placing an order.

Futures Trading

Futures Contract Trading

Web Version (scroll down to the App version)

1. In AAX official website: https://www.aax.com/, click the “Futures” button, select BTC Settled Contract(Inverse contract) or USDT Settled Contract(Vanilla contract) to enter the trading page.(The following content takes USDT Settled Contract trading pair BTCUSDT as an example)

2. Sections of Futures Contract trading interface

Trading Pairs (Window would open upon clicking the trading pair):

Trading pairs could be switched in this window. Contract name, latest price, 24h trade Volume, 24h trend of price and 30m mini trend chart are shown in the trading pairs switching area.

Market information：

Detail market information is shown in this area, including the last price, mark price, next funding, 24h High ,24h Low and 24h Volume.

Candlestick Chart：

The Candlestick Chart shows the trend of trading pairs, it can be shown by different time, which includes showing by minute, hour, day, week. The Candlestick Chart also supports various indicators and mapping tools.

Chart above is shown by minute.

Chart above is shown by day.

Order Book：

The order book shows all the buy and sell orders in the market.

Sell ​​order: All orders on the market that traders wish to sell (shown in red)

Buy order: All orders on the market that traders wish to purchase (shown in green)

Details of the latest deal is shown at the bottom.

Order placing area:

Traders can buy or sell digital assets here, AAX supports 3 kinds of order type: Limit order, Market order and Stop-limit order.

Limit Order: placing an order at a specific price.

Market order: placing an order at market price.

Stop Order: Set a trigger price. When the order reaches the trigger price, the order will be placed according to the set price.

Orders and Assets area：

Orders and Assets area including open positions, open orders, conditional orders, order history, trade history, closed positions and funds.

Open Positions: orders that have been open filled.

Open Orders: orders that have not been filled.

Conditional Orders: Stop orders that have been set.

Order History: All orders excepted filled orders, including orders that has not been filled or has been cancelled etc.

Trade History: All filled orders.

Closed Positions: orders that have been close filled.

Funds: There is a quick view to the entry of asset on the trading page. You can view the asset details without opening the wallet. This section contains the total amount, the available balance, the frozen balance (the balance of the open order), and the estimated price converted to FIAT.

APP Version：

1. APP interface of Futures contract trading

Click Market-Futures, or click Trade-Futures, you can enter Futures contract trading interface.


2. Check Orders

Click the icon on the top right corner of the page. It displays the order status for all products, including spot transactions, future transactions, and orders for over-the-counter transactions.

3. Click the trading pairs in Market-Futures, such as BTCUSDT, then shows as below. You can start trading now.

How to set Take-Profit (TP) and Stop-Loss (SL) orders?

This functionality allows you to set a price easily at which you wish your entire position to be automatically closed. You can choose to set either a TP order or a SL order or both at the same time. Once the Last Traded Price hits your TP / SL price, a market order will be sent out by the system to close your position.

Note: If you set both a TP order and a SL order and either one is triggered, the opposite one will be automatically cancelled.

How to set TP / SL orders?

After opening a position, click on the button to set your TP / SL as below screen:

Once confirmed, you will see your TP/SL order under the “Open positions” sections:

The TP/SL orders can also be viewed under the “Conditional orders” tab:

How to cancel your TP / SL ?

There are two ways of doing this:

1) Under “Open Positions” tab, click on the button and use the toggle to deactivate your TP / SL.

Once confirmed, your changes to TP / SL is immediately taken into account:

2) You can also cancel your SL / TP from the “Conditional Orders” tab and use the “Cancel” Action.

Introduction to AAX auto-margin addition feature

H1 What is Auto-margin?

Auto-margin is a toggle in AAX Futures trading that automatically adds margin to your position to avoid liquidation.

If enabled, the system will automatically pull funds from your futures account balance when your position reaches the liquidation price. This brings your position back to the initial margin rate.

If the available balance in your futures account is insufficient, the system will first cancel your open order to make funds available. Then, the system will use the available funds and fill your margin position near the mark price.

The auto-margin feature is turned off by default. Users can turn on the “Auto Margin” mode under the "Position" section.

Web:



App:

H2 What is the formula for auto-margin?

When the account balance is sufficient, the amount automatically added each time is called the initial margin of the position：

USDT settled contract initial margin = (open position amount*open price) * contract size (1/leverage + maker fees rate)

BTC settled contract initial margin = (open position amount/open price) * (1/leverage + maker fees rate)

Calculation for auto-margin:

The first additional amount = Initial position margin amount

The second additional amount = Initial position margin amount * 2

The third additional amount = Initial position margin amount * 4

The nth additional amount = Initial position margin amount * 2^ (N-1)

When the account balance is insufficient, the amount automatically added each time may be added to the position margin or failed to add according to the account amount.

When the system calculates that it will still trigger the liquidation after adding the margin amount, in order to definitely reduce the users asset loss, auto-margin addition will be waived.

After the auto-margin addition, the new liquidation price calculation formula is:

• Long position liquidation price = [Average position price *(1+ Maintenance margin rate) - (Position margin + Automatically-covered margin) / |position|*contract size] / (1-maker fees rate)
• Short Position Liquidation Price = [Average position price *(1- Maintenance Margin Rate) + (Position margin + Automatically-covered margin) / |position|*contract size] / (1+maker fees rate)

H3 Sample situation on how auto-margin feature works

User A opens 5,000 contract for BTCUSDTFP perpetual contract at the price of 18,000 USDT with 10x leverage.

The estimated liquidation price is 16,288.98 USDT and the available balance in his contract account is 1,000 USDT.

When placing the order, the user switches on “Auto-margin”.

If the mark price drops to 16,288.98 USDT, i.e. reaching the liquidation price, the system executes auto-margin to avoid liquidation.

Based on the formula discussed earlier, the added margin amount shall be 764.56 USDT. After the margin addition, the liquidation price will be lowered to 14,758.93 USDT to avoid the liquidation of the users position.

If the fair price continues to fall to 14,758.93 USDT, the auto-margin feature will be re-enabled. By that time, the available balance of the user is only 235.44 USDT. If the margin addition amount is less than the calculated amount, it will be added normally. If not, all the remaining balance of 235.44 USDT will be added as margin and the liquidation price will be calculated accordingly.

H4 Important notes:

• When liquidation is triggered, the system will first cancel all unfulfilled active orders in the account to free up funds and use this to avoid liquidation.
• When the auto-margin addition feature is enabled, the lowest leverage the position will go is limited to 1x. More margin will not be added when a position is already at 1x leverage, even if there is excess available margin.
• The margin cannot be automatically added when the users trade with the contract bonus.
• Once the auto-margin addition feature is enabled, your futures account balance will be used in fulfilling the auto-margin every time your position is close to the liquidation price. The balance of spot, fiat, and savings accounts will not be affected.
• Once the auto-margin addition feature is enabled, if you set a stop loss, you may stop the loss and close the position after the margin addition. In order to avoid unnecessary losses, please exercise caution.

How to Withdraw at AAX

How to Withdraw Crypto

Web Version:

Before you withdraw,a payment password must be set up first in account center--security setting.

1.Log into your AAX account, click “wallet”in the top right, select "spot account",then click the withdraw icon.

2.Select the token you, and click "withdraw". In the withdrawal interface, fill in the address and quantity. For some token, you can select the transfer networks for withdrawal. Please confirm with the third party customer service before withdrawal to confirm whether a certain network is supported. Different token have different withdrawal limits, handling fees and minimum withdrawal requirements, which can be viewed on the fee rate page.

App Version:

A payment password must be set up first in account center--security center.

1.After logged into the app, click “Assets” in the bottom right corner to enter into your wallet,select "Spot" and click “Withdraw”.

2.Select the token, and click "withdraw". In the withdrawal interface, fill in the address and quantity. For some token, you can the different transfer networks for withdrawal. Please confirm with the third party customer service before withdrawal to confirm whether a certain network is supported. Different token have different withdrawal limits, handling fees and minimum withdrawal requirements, which can be viewed on the fee rate page.

How to withdraw Fiat currency?

After logging into AAX official website, click on the wallet in the upper right corner, enter the fiat account, and click the fiat balance-fiat option.

For fiat deposit and withdrawal function, Level 2 verification(Proof of address) is required.

Web Version:

If you need to withdraw fiat currency, click the "Withdraw" button behind the coin.

1、After entering the cash withdrawal page, select currency and channel(The system will automatically display the actual supported channels for users to choose according to the selected currency), then click next step.

2、Enter the withdrawal amount and select the account. The details will show the received amount and the withdrawal fee, then click "Withdraw". Generally 3-5 working days to process fiat withdrawals.

Please note:

When adding an account under "Account Management" for fiat withdrawal, please make sure that you have entered the correct email address for the correct channel wallet. The wrong wallet payment channel wallet email address may cause asset loss! Finally, you need to verify your payment password set in AAX.


3、After the review is passed, the status in the funds history or transactions will be displayed as "success", and the balance of the withdrawal fiat currency can be viewed in the Fiat Balance.

App Version:

1.Log in to your account, click "Assets" in the lower right corner, and enter fiat account. Here we take USD as an example, click "USD", and then click "Withdraw" on the USD page.


2. Select the gateway you prefer (the system will automatically match the appropriate third-party payment gateway according to the currency and your region), and click "Next".

3.Select the credit account, enter the amount , and click "Next" (If you havent created a credit account yet, please click Add Account and fill in the required information. Note: Please make sure that the information you fill in is correct and valid otherwise it may cause asset loss!) You can check the actual received amount and fee in the pop-up page, please fill in the payment password you set in AAX(Users who have set Google 2FA also need to fill in Google verification code), and finally click "Confirm". Normally it takes 3-5 working days to process fiat withdrawal.


4.After that, you can go back to the withdrawal page and click the order icon in the upper right corner to check the status and details of your withdrawal order.

Frequently Asked Questions (FAQ)

Deposit

Why haven’t I received the Deposit yet?

A withdrawal as “Success” or “Completed” does not particularly mean that the exchange has fully processed the transaction. In a better definition, this means that the transaction has been successfully posted on the Blockchain network. Once the transaction has been successfully listed on the Blockchain network, the time it takes for the blocks to be confirmed may vary due to the congestion of the type of coin. As a result, it is very normal for unexpected/unusual delays in processing your transaction. For more specific information check your TxID to follow the status on the Blockchain network

Status: Unconfirmed: This is beyond exchange’s control. The transaction has to be processed on the Blockchain for the block to fill up for confirmation

For BTC (Bitcoin) or BTC projects, your transactions should arrive by 1-10 confirmations depending on the value

For ETH (Ethereum) or Ether projects, your transactions should arrive after 30 block confirmations

If you have sent from another exchange and the TxID has not been generated, please contact the other stakeholder exchange for inquiry.

What should I do if I fail to receive the digital currency recharge transfer from other platforms to AAX?

Since digital currency recharge requires block confirmation, please wait patiently. If the block is confirmed and still hasnt arrived for a long time, please contact AAX online customer service.

How to handle an error transaction?

Our system will NOT automatically detect if a payment had paid the wrong amount or to an incorrect account. Please contact the merchant as soon as possible to either rearrange payment or cancel the existing one. If the payment has made to an incorrect account, AAX nor the merchant would able to provide further assistance in tracing the original transaction, please contact the recipient and arrange refund at your earliest convenience. For further assistance, please contact our customer representative with the transaction details.

What if the Tag/Memo/Payment Remark is incorrect?

There is certain currency require a Tag/Memo/Payment Remark before the payment can proceed. If user inputs an incorrect remark, please contact our customer service through live chat to request an amendment for the deposit/withdraw transaction:

AA User ID, Amount and Currency, TxID, Correct Tag/Memo/Payment Remark.

Whether AAX supports ETH and TRX contract deposit?

AAX does not support ETH and TRX contract transfer and deposit. If you encounter this situation, please contact our online customer service to explain the situation for inquiries.

If you repeat the wrong contract deposit operation, we will charge a certain amount of administrative fees to assist in the recovery

What will happen if I deposit by wrong currency type?

Different currencies are supported by different addresses, which means that if a certain currency is sent to the wrong address, this could result in the permanent loss of those funds. To avoid this, please ensure that you’re transferring a compatible currency.

Trading

How long does a spot trading purchase usually take?

After the order is being placed at spot trading, the order will be sent to processing for on the order book.

The asset will be deposited into the wallet directly in real time once the transaction is completed.

What is the minimum amount of digital assets purchase?

The minimum order sizes for each trading pair is adjusted periodically to maintain order sizes that are reasonably proportioned to their values. The ultimate goal is to keep the minimum order size between 10-25 USD equivalent value while limiting the changes to the minimum order sizes to useful incremental value.

How commission rebates are calculated?

Futures volume counts 1.5 times to that of Spot, clients rebate is counted by summing up the total trade volumn of both according to relavant tiers.

Rebate calculating example

For example

At month end, a client traded 1 milion USD Spot trade and 6 millions USD Futures trade.
1. Turnover = 1 (Spot) + 9 (Futures 6*1.5X) = 10 mil USD ;
2. which belongs to the tier of 0.05% Makers fee；
3. Rebate = Return per trade commission * (1-0.05/0.06) for all maker trades
4. Rebate = Return per trade commission * (1-0.08/0.10) for all taker trades
5. Aggregate all commission rebate, make a rebate per currency

How to use AAX’s futures calculator?

AAX Calculator allows futures traders to use position information (position margin, leverage, average entry/exit price and contract quantity) to calculate Expected PnL, Closing Price, and Liquidation Price. This allows traders to better understand their trading goals and also manage their position better.

Instructions:

Step 1: Locate AAX Calculator on the top right of the Order:

Step 2: Using the Calculator, you may select for calculations either

(1) Expected PnL

(2) Closing Price

(3) Liquidation Price

* Notes that trading fees and funding fees are not included in the calculations

Example 1

Expected PnL calculation: Calculating position profit and loss (excluding fees)

Traders can calculate the Margin, Profit/Loss, Profit/Loss% and Returns of Equity (ROE) by inputting the Leverage, Amount of Contracts, Open Price and Closing Price.

Margin: The required order cost when opening position

PnL: Profit and loss of the position that excludes fees

Formula: Amount of Contract (1/open price - 1/closing price)

Returns of Equity (ROE): Ratio of return on assets to initial margin used in the position

Formula: PL / Initial Margin


Traders can enter the following value to calculate the required Margin, Profit/Loss, and Returns of Equity (ROE)

Example: Buy Long, Leverage: 10 x, Qty: 200, Entry Price: $7,000, and Close Price: $8,000

For conveniences sake, traders can also see the size of the position and open price for the current contract type.

Example 2

Closing Price: Calculate the target price when the position reaches the specified rate of ROE % (excluding fees)

Example: Buy Long, 5 x, Open Price: $7,000, ROE %: 20

Entering the value above, we can calculate that for the position to reach a 20% ROE, the targeted take profit/exit price has to be set at around 7292 USD.

Similarly, traders can refer to the bottom part of the calculator window.

Example 3

Liquidation Price: Calculating the liquidation price while being on cross margin mode

Example: Buy Long, Leverage: 10 x, Qty: 1000, Entry Price: $7,000

Entering the set of value in the calculator below shows the Liquidation Price as $6392.50

What are Limit TP/SL Orders (Strategy Order)

When placing a futures trading order, you will be able to set the [Take Profit] and [Stop Loss] orders simultaneously.

Select [Leverage], select [Order Type], enter [Price] and [Amount]. Then, check the box next to [Stop Limit] to set the [Take Profit] and [Stop Loss] prices based on the [Last Price] or [Mark Price]. Next, click [Buy/Long] or [Sell/Short] to place the order.

You can check your orders under the [Open Orders] tab.

Click [Check] under [Stop Limit] to view order details.

TP/SL price can not be modified under the [Open Orders] tab. If you want to modify it, please cancel the order and place a new order.


When an pending order is triggered, you can add or modify the TP/SL under the [Positions] tab. This will be applied to the entire position.

After closing the position, the TP/SL will be automatically canceled.


Can I set multiple TP/SL for my orders?

1) If there is a floating position order with a TP/SL setting, the order will be filled with the TP/SL of the floating position order.

2) If there is no floating position order with TP/SL setting, the TP/SL of the first filled order will be used to take profit or stop loss for all your positions. Other TP/SL will be automatically canceled when the order is created.

For example, you placed 2 pending orders with different TP/SL prices. Order B is filled first, Order A is filled 10 minutes later, then the TP/SL of Order A will be automatically canceled at the time it’s been filled. Therefore the current position (combined No.A and B pending orders) has the TP/SL coming from Order No.B.

Withdrawal

Is KYC verification required for withdrawal?

Withdrawal refers to referring your digital currency assets to other addresses (such as wallets, exchanges). If KYC Level 1 verification is not performed, the withdrawal limit within 24 hours is 2 BTC; after KYC Level 1 verification is completed, the withdrawal limit within 24 hours is 100 BTC . For the safety of your account and assets, it is recommended that you complete the KYC Level 1 verification as soon as possible.

What to do if withdrawing to a wrong address?

AA is unable to trace or return any payment that had went through but to a wrong address, please try to contact the recipient with other measures.

USDT withdrawal methods

There are three types of USDT withdrawal: Omni, ERC, and TRC. Currently, AAX withdrawals only support Omni and ERC, and the ERC method will be faster. In the future, we will also support the withdrawal method of TRC.

How long does the withdrawal take?

The withdrawal process could take up to 24 hours. We will post the fund to the blockchain as soon as possible upon receiving your request. However, we cannot guarantee the transaction will be instant. If you have time-sensitive withdrawals to perform, we advise you to set up a local wallet on your device for emergency purpose. Time-sensitive payments should not be made from your AA wallets.

A completed withdrawal does not mean that the fund has fully been processed. In most cases, it means that the transaction has been successfully posted on the Blockchain network. Once the transaction has been successfully listed there, the time it takes for the blocks to be confirmed may vary due to the congestion of the type of coin. As a result, it is very normal for unexpected/unusual delays in processing your transaction. For more specific information check your TxID to follow the status on the Blockchain network.

BTC: https://btc.com

ETH: https://etherscan.io

XRP: https://xrpscan.com

EOS: https://eospark.com

Once the transaction status is show as “Unconfirm”, this is most likely because the transaction is pending to be confirmed on the Blockchain network. For BTC (Bitcoin) or BTC projects, the transactions shall be confirmed by 1-10 blocks depending on the block volumes. For ETH (Ethereum) or Ether projects, the transactions normally confirm after 30 blocks.

Please contact our customer representative for further assistance alongside with your transaction details.